Free quotes for domestic/commercial within 50 miles then a small fee will be and unless quote is one the fee is removed All jobs are signed off at end of works when customer is happy and payment is on day of completion unless stated other wise.

For commercial work 30 day period as stranded with most companies applies.

If payment is late or unpaid and no contact has been maid then 10% every 10 days will be added to the final settlement price.

If it is a contract over a period of weeks or mouths then installed payments over the duration of work will be used. A contract will be set up when a quote has been agreed and signed.

If any outstanding money is owed at the end of a project then a one off payment must be arranged when the contract term finished.

1. Definitions
The term PK Services Ltd’ or “PKS”; or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 144 Yarmouth Road, Broome, Bungay, NR35 2PA. The term ‘client’ or ‘you’ refers to the user or viewer of our website.
2.Orders and Payment
2.1 Firm Bookings and Acceptance The completion of the on-line booking form and submission (electronic or otherwise) to PKS constitutes your order for the training as referred to in the booking form whether or not you intend to make a payment on-line. For all booking made on-line via our website full payment is required either by credit/debit card. All booking forms sent in by post need to be accompanied by a purchase order or cheque for the full amount made payable to PK Services Ltd. For all telephone and email bookings a purchase order will be required PKS will acknowledge receipt of all bookings either electronically or by letter. All bookings are subject to our written confirmation. In the event of us not accepting any booking, any monies paid to us from your credit/debit card will be refunded as soon as possible.

2.2 Prices The prices payable for bookings are set out on the website. We are exempt from VAT.

2.3 Invoices For all bookings placed and paid for via our website or a cheque submitted with a booking form an invoice marked “PAID “ will be sent to you by post or email within 5 working days. For all other bookings a invoice will be sent to you upon receipt of the booking. For all courses held on the clients site an invoice will be raised once the training has been completed unless different arrangements are made at the time of the booking.

2.4 Payment Bookings made via the website need to be paid with a credit/debit card. If you are sending us a booking form by post please enclose a cheque unless you are providing a purchase order in which case we will send you an invoice. For all bookings made by telephone, email or letter, an invoice will be sent to the company, payment will be due 30 days from date of invoice.

3. Courses
All outlines of courses are intended as guides only. All courses are regularly reviewed and updated to reflect any changes in legislation, business development as well as improvements to the training we offer. 3.1 Delegate Numbers Our courses are run by experienced training consultants and are intended to be participative where appropriate. To assist this, the number of delegates per course are restricted, so to enable those attending to obtain the full benefit of discussion and interaction between delegates and training consultants. 3.2 What is included in purchase price Please see individual course description for details 3.3 Course material Course handouts or books are sometimes provided as a learning aid and to help with note taking. They are only available to those booked on a course. Manual handling books may be purchased from us separately if required. Handouts and books may not be reproduced in any part without written permission from PKS.
4. Change or cancellation of bookings
PKS acknowledges that changes in circumstances can mean that it is not always possible for a delegate booked on a course to attend. To be eligible for a refund we require 10 working days notice of cancellations. However cancellations can cause us complications and therefore are subject to the following conditions: Delegates can be substituted at any time prior to the course with the prior approval of PKS PKS will consider a transfer to another course providing we are given 48 hours notice and dependent on circumstances. A delegate may cancel their booking without charge providing the necessary notice of 10 working days is given all monies will be refunded. Courses held at the clients site – cancellation or postponement received less than 10 working days before the commencement of the course will incur a 100% charge. Once we arrive on site should it not be possible to run the training session as scheduled a full charge will be made. However our trainer can carry out alternative work such as risk assessment audit problem solving or individual coaching sessions if required. Occasionally we may need to cancel a course. In this event we will give as much notice as circumstances permit and alternative training dates will be offered.
5. Data protection
Your personal data will be added to our database for the purpose of processing your booking and to inform or update you with any relevant details of the services we offer. If you do not wish to receive any further information from us whether by telephone, email or post please inform our Customer Services team on 01284 748288 or email info@pkstreeandgrass.co.uk No personal data will be forwarded or sold to any third party and shall remain confidential only to be utilised by PKS
6. Privacy
You acknowledge and agree to bound by the terms of our privacy policy
7. Intellectual Property
All course work and materials created by PKS as part of the provision of the training service remain the property of PKS. No part of any course material supplied or used by PKS through this website or courses may be reproduced by you in any way without prior agreement in writing with PKS.
8. Complaints and Disputes
In the unlikely event that you have cause for complaint please contact our Customer Services team as soon as possible. You will receive an acknowledgement within five working days and we will endeavour to resolve any problems as quickly as possible by using our complaints handling procedure.
9. General
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only and can be subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without PKS’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

10. Customer Services
To contact our Customer Services team please do so between 8.30am – 5pm Monday to Friday
Tel: 08009753261

Email: info@pkstreeandgrass.co.uk
Postal address:

144 Yarmouth Road
Broome
Bungay
NR35 2PA

PKS operate under the guidance of the Health and Safety Executive Offices’ directives. We ensure all staff and operations keeping up to date with HSE industry guidance Pks as a company follow;

PUWER

Provision and Use of Work Equipment Regulations 1998 (PUWER)

These Regulations, often abbreviated to PUWER, place duties on people and companies who own, operate or have control over work equipment. PUWER also places responsibilities on businesses and organisations whose employees use work equipment, whether owned by them or not. PUWER requires that equipment provided for use at work is:

  • suitable for the intended use
  • safe for use, maintained in a safe condition and inspected to ensure it is correctly installed and does not subsequently deteriorate
  • used only by people who have received adequate information, instruction and training
  • accompanied by suitable health and safety measures, such as protective devices and controls. These will normally include emergency stop devices, adequate means of isolation from sources of energy, clearly visible markings and warning devices
  • used in accordance with specific requirements, for mobile work equipment and power presses

Some work equipment is subject to other health and safety legislation in addition to PUWER. For more information see HSE Website, http://www.hse.gov.uk/work-equipment-machinery/puwer.htm.

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LOLER

Lifting Operations and Lifting Equipment Regulations 1998 (LOLER)

These Regulations (often abbreviated to LOLER) place duties on people and companies who own, operate or have control over lifting equipment. This includes all businesses and organisations whose employees use lifting equipment, whether owned by them or not. In most cases, lifting equipment is also work equipment so the Provision and Use of Work Equipment Regulations (PUWER) will also apply (including inspection and maintenance). All lifting operations involving lifting equipment must be properly planned by a competent person, appropriately supervised and carried out in a safe manner. LOLER also requires that all equipment used for lifting is fit for purpose, appropriate for the task, suitably marked and, in many cases, subject to statutory periodic ‘thorough examination’. Records must be kept of all thorough examinations and any defects found must be reported to both the person responsible for the equipment and the relevant enforcing authority.

For more information about LOLER see the HSE Website, http://www.hse.gov.uk/work-equipment-machinery/loler.htm

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Qualifications

PKS are qualified by both NPTC and Lantra Certified Courses for the Forestry Industry. For more information about these institutions, please visit their websites. NPTC -www.nptc.org.uk LANTRA -www.lantra-awards.co.uk

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Associations

Memberships PKS are proud to be members of these associations.

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